My readers just informed me that the search function on my sites no longer works. Sure enough, it turns out that with no warning or notification of any kind, you’ve suspended my account and you are suddenly demanding $20 a month for a service you indicated would be free.
That’s a fucking shakedown, and it’s no way to do business.
If you had come to me ahead of time and asked politely, I might have been willing to pay you as much as $5 a month for your service. That would have been reasonable. Instead, you’re acting like greedy assholes, demanding a monthly payment more than double what SquareSpace charges to host an entire fucking website.
It’s a shame really, because when you aren’t strong-arming your customers, your search function is actually pretty good. It’s too bad you’ve gone and fucked it all up with an outrageous pricing structure.
I hate seeing a decent product crash and burn because the nearsighted hacks who showed up to adjust your business model after that last round of venture capital funding dramatically overestimated your entry price-point.
Oh well. Fuck you very much, and enjoy your slow decline into insolvency.
Yours in service,
* In a rather stunning display of customer service, one of the founders of Swiftype just reached out to me (on a Saturday) with a sincere apology for what turned out to be some kind of innocent glitch. The search function has been restored, as has my faith in the promise of quality customer support. Swiftype is fucking awesome, and I take back all that stuff I said.